FAQs
Answers to common questions about waste clearance, pricing and bookings. If you can't find what you need, get in touch and we'll help with friendly advice and a quick quote.
FAQs
Answers to common questions
General
Are you licensed?
Yes. We are a licensed waste carrier. See the licence number in the footer and on your paperwork.
Do you provide a Waste Transfer Note?
Yes. You receive a digital Waste Transfer Note with your invoice on every job.
Which areas do you cover?
Greater Manchester, Merseyside, Lancashire, Cheshire, Derbyshire and Yorkshire.
Do you need a skip or permit?
No. We load waste directly, so you do not need a skip or permit.
Do you reuse and recycle?
Yes. We prioritise donation and reuse first, then licensed recycling, aiming to divert as much as possible from landfill.
Do you handle sensitive clearances?
Yes. Probate, hoarding and similar cases are handled discreetly. We can collect keys and provide photo proof and paperwork when finished.
Do you work weekends?
Teams operate Mon-Sat and enquiries are handled 7 days.
Bookings
How soon can you attend?
Often the same day or next day, subject to availability.
Do I need to be there?
Not always. We can collect keys from an agent or use a lockbox with your permission.
How do I get a quote?
Send clear photos or book a quick visit. We confirm a fair, upfront price before we start and can provide a fair quote in writing.
What time slots do you offer?
Morning or afternoon arrival windows with a call ahead so you are not left waiting.
Can you work without me present?
Yes. We follow written instructions, collect keys where needed and send photo updates on completion.
What notice do you need?
Same or next day is often possible. Otherwise we offer the next available slot that fits your schedule.
Pricing & Payments
How is pricing calculated?
By space used in the vehicle, weight and handling time. Heavy materials like soil, rubble and plasterboard are priced by weight.
Are there any hidden extras?
No. If access is difficult or items are unusually heavy, we discuss it at quoting so there are no surprises.
Do heavy materials cost more?
Yes. Soil, rubble and similar are priced by weight and loading time. We will advise the most sensible option for larger quantities.
Can you give a fair quote?
Yes. With photos or a short visit we confirm a clear, fair price before any loading begins.
Is VAT included?
Yes. Our prices include labour, VAT and disposal unless we state otherwise.
How do I pay?
Card, bank transfer or cash. Receipts and paperwork are provided for your records.
What We Take
What can you not take?
We cannot take asbestos, large volumes of chemicals, gas bottles, clinical waste or sharps. We can advise on safe disposal routes.
Do you take plasterboard?
Yes. It is handled separately from general waste to remain compliant.
Do you take soil or rubble?
Small amounts, yes. Heavier loads are priced by weight and we will advise the best option for larger quantities.
Can you take fridges and WEEE?
Yes. These items go to authorised treatment where components, gases and oils are processed correctly, and this route appears on your Waste Transfer Note.
Do you disconnect appliances?
We can unplug standard units and remove simple doors. Hard-wired or plumbed appliances must be isolated first.
Can you remove single items?
Yes. We handle one-off items like sofas, mattresses and fridges as well as full clearances, often at short notice.
On The Day
Do I need to bag or move items?
No. We load from where it lies and remove from any room where access is safe.
Do you take items from upstairs or basements?
Yes, where access is safe. We plan routes for stairs and tight turns in advance.
Will you protect my property?
Yes. We plan safe routes and protect lifts, walls and floors where needed.
Will you tidy afterwards?
Yes. We sweep up and leave areas presentable.
Can you send photos when finished?
Yes. Photo confirmation and paperwork can be provided on request.
Compliance & Paperwork
What paperwork will I receive?
An invoice and a digital Waste Transfer Note issued the same day.
What happens to fridges and WEEE?
They go to authorised treatment where gases, oils and components are handled correctly. The Waste Transfer Note records this route.
How do you handle POPs-affected items?
Seating and similar items affected by POPs are processed via compliant routes.
Can you provide records for agents or landlords?
Yes. We can send photos and paperwork for tenancy records, estate agents or family members after completion.
Business Customers
Can you work out of hours?
Out-of-hours attendance can be arranged in some circumstances to minimise disruption. Talk to us about timing and access, and we’ll confirm options.
Can you do phased collections during a project?
Yes. We can attend multiple times during your works to keep sites tidy.
Can you arrange data destruction for IT?
Yes. We can arrange certified data destruction for data-bearing items when needed.
Still unsure?Call our friendly team
Not found your answer?
Give us a call
Speak to our friendly team directly and we'll answer any questions you have. We're here to help with expert advice and fast quotes.