Terms & Conditions

Company details

Registered office:
The Waste Removers
Unit 1 - 2
Ashton Under Lyne
OL6 8LJ

Main office phone: 0161 989 5446

1. Definitions

• “You”, “Your”, “Customer”, or “User” means any individual or organisation that uses our website or our services.
• “We”, “Us”, or “Our” means The Waste Removers.
• “Services” means any rubbish and waste removal, clearance, dismantling or related services that we provide.

2. Booking, Eligibility and Use of Services

• You are at least 18 years old and have the legal capacity to enter into a contract.
• You will provide accurate and complete information when booking, including access details, waste type, approximate volume and any other relevant information.
• The waste to be removed is safe for our staff to handle and does not contain hazardous materials, unless agreed with us in advance in writing.
• You will not use our Services for any illegal or unauthorised purpose and you will comply with all applicable laws and regulations.
• Lofts/attics must be properly boarded and safe to access; otherwise items must be brought down prior to arrival.
• Where we have agreed to dismantle items to remove them, we will do so at our discretion. If, after reasonable efforts, removal is still not possible, we will not reassemble the item and attendance/booking fees may apply.
• For sheds, decking, greenhouses and similar structures, quotations do not include removal of rubble, soil or foundations unless expressly stated in writing.

3. Access, Parking and Attendance

• You must ensure safe and reasonable access to the property and to the waste to be removed.
• Parking must be made available free of charge as close as reasonably possible to the removal point. If charges or fines are incurred, you will be liable for all such costs in full.
• We normally call around 30 minutes before arrival unless another arrangement has been agreed.
• If we cannot contact you upon arrival, or access is not available, this may be treated as a failed attendance and deposits/fees may be non‑refundable.

4. Pricing and Payment

All prices are subject to VAT, where applicable.

Our pricing is primarily based on the volume and weight of waste removed, plus any additional costs agreed in advance for specific items or circumstances. A final price is agreed before any work starts and will not change provided no additional waste is added. If more waste is added or the scope changes, we will agree a revised price before proceeding. Once the final price has been agreed and the work completed, the price is non‑negotiable and must be paid in full.

Deposits and Upfront Payments. For clearances priced above £350, we require a 50% deposit in advance. For services scheduled on a Saturday, full payment is required at the time of booking. For unattended collections, reliable contact details and full payment in advance are required unless we agree alternative terms in writing.

Balance Payments and Credit Terms. Unless otherwise agreed in writing, the balance must be paid in full on the same day the clearance is completed. Alternative terms are valid only where agreed in advance by our bookings/accounts team in writing (e.g., valid PO issued). Accepted payment: cash or card to driver, card by phone, or BACS.

Non‑Payment. Until full payment has cleared and a Waste Transfer Note has been issued, ownership of the waste remains with you. If payment is not made, we reserve the right to return any waste collected to the outside grounds of the property. You will be liable for any reasonable administration, transport and labour costs incurred as a result of non‑payment.

5. Cancellations, Postponements and Call Out Charges

• You may cancel up to 14 days before the scheduled clearance date by written notice (e.g., email) and receive written confirmation from us.
• If you cancel within 14 days and a deposit has been paid, the deposit may be non‑refundable. If no deposit was paid, we may charge a cancellation fee depending on the job value and costs already incurred.
• If the costs we have already incurred exceed the deposit value, we reserve the right to charge the additional amount.
• If a collection is postponed or cancelled for reasons outside our control, we may charge a call‑out fee to cover costs incurred.
• If we arrive and the clearance has already been completed by others, or you no longer require our services, a call‑out fee may be charged.

6. Delays and Rescheduling

• We will make reasonable efforts to carry out the clearance at the agreed time and date.
• We are not responsible for delays beyond our control (e.g., weather, traffic, road closures, access restrictions, or issues within the property).
• We reserve the right to reschedule or cancel where necessary due to unforeseen circumstances; we will notify you as soon as reasonably possible.

7. Hazardous, Restricted and Infested Waste

• You must inform us in advance if any hazardous, dangerous or special waste is present (e.g., asbestos, chemicals, clinical waste, syringes, drug paraphernalia).
• If hazardous/infested waste is detected during a clearance, we may suspend or terminate the job at our discretion. Attendance and any completed removal remain payable.
• If an undisclosed infestation is discovered, we will not proceed until evidence of treatment/resolution is provided by a qualified pest control company.
• We reserve the right to refuse removal of items that are unsafe, unlawful to transport or beyond the agreed scope.

8. Waste Transfer Notes

• On completion, all customers receive a Waste Transfer Note (WTN).
• Keep your WTN and related records for at least two years.
• Where we hold a copy, we will provide a single replacement within two years; an administration fee may apply.

9. Liability

We will take reasonable care when carrying out clearances. To the fullest extent permitted by law, we are not liable for any loss or damage that is not reasonably foreseeable, any indirect or consequential losses, or loss of profit, business, goodwill, data or anticipated savings.

You agree to indemnify and hold us harmless from any claims, losses, damages, costs and expenses arising from your breach of these Terms, your failure to comply with laws or regulations, or any inaccuracy in information you provide.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

10. Intellectual Property

All content on our website (text, graphics, logos, images, underlying software/code) is owned by us or our licensors and protected by law. You may not copy, reproduce, distribute or use any part without our prior written consent.

11. Privacy

We handle personal data in line with our Privacy Policy, available on our website. By using our Services, you acknowledge you have read and understood it.

12. Complaints

If you are unhappy with any aspect of our service, please contact us as soon as possible so that we can try to resolve the issue.

Submit complaints using the contact details on our website, including your name, contact details, job reference (if applicable) and full details of your complaint. We may request additional information. We aim to respond and resolve complaints as quickly and fairly as reasonably possible.

13. Retention of Title and Ownership of Goods

• Until full payment has been received and cleared, we retain full ownership and control of all goods/items we have removed, collected or are holding.
• Title does not pass to us until full payment is received. In the event of non‑payment we may return, store or dispose of items as appropriate.
• If you fail to make payment within agreed terms, we may return goods/waste to your property and you agree to allow reasonable access for that purpose.
• Additional costs incurred by us in returning, storing or disposing of items due to non‑payment will be payable by you in full.

This clause should be read together with the non‑payment provisions in the Payment section above.

14. Termination

We may suspend or terminate your access to our website or Services at any time, with or without notice, if you breach these Terms or if we reasonably believe your continued use presents a risk to us, our staff or other customers. These Terms continue to apply to obligations/liabilities arising prior to termination.

15. Amendments to These Terms

We may update these Terms from time to time. The latest version will always be published on our website and takes effect when posted. Your continued use of our website or Services after changes are posted constitutes acceptance.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with these Terms, our website or our Services is subject to the exclusive jurisdiction of the courts of England and Wales.

17. Acceptance of Terms

By accessing our website, booking a clearance or using our Services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.